How should a small business handle complaints against it? According to The March Group complaints awareness team, a respected mergers and acquisitions firm that also acts as a small business advisor, these businesses should first investigate the complaint to see if it is genuine and legitimate.
The March Group advises small businesses that many times complaints can come from rival companies who want a larger share of the market, or from terminated employees seeking vengeance on the company. These types of scenarios can be very hazardous for an upstart small business, especially if business owners are not aware that they are highly likely to come across these types of threats to their reputation. In this current difficult economy complete with its cutthroat business climate, small business owners should expect that they will have to deal with one of these scenarios in the very near future if they haven’t already.
On the other hand, The March Group recognizes that if there are genuine complaints and dissatisfaction, it is extremely important to deal with them promptly. Their Complaints Awareness team has a two-fold mission: to weed out false claims made by insincere parties who only want to slam the business, and to thoroughly and quickly address the issues raised by people who have an honest gripe against them.
The March Group informs small business owners that often the people with valid complaints would come out instead of being an anonymous complainant, and would want to work towards a resolution with the company, instead of merely making derogatory comments and not wanting to have a real sit-down conversation. Small business owners can learn a lot about protecting the reputation of their business from the expertise and professional experiences of The March Group.
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